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Uzbekistan: OLMA upgrades cash register system in two months and saves 30% of IT department resources

Discount Retail Chain Olma, owned by the Uzbek retailer Xalq Retail, has updated its trade automation solution. This helped speed up the work of cashiers, save 30% of the working time of the company's IT specialists, redirecting them to strategic tasks. With the new solution, Xalq Retail now promptly receives all the necessary updates, including for changes in legislation, from the IT contractor.


The new Set Retail 10 retail automation solution has been launched in all 22 OLMA stores. It manages 44 cash registers in the retail chain, thanks to centralized administration and configuration, the retailer managed to free up a third of the resources of the IT department and redirect the freed specialists to more important tasks for the development of the retail network.


In the first month of operation, Xalq Retail noted the simplicity of the interface and the speed of the new system, thanks to which customer service was noticeably accelerated. The retailer quickly receives any updates from the IT contractor to meet the new requirements of the growing business and legislation, including those related to changes in tax rates and labeling rules.


Rinat Sayim, Technical Director of Xalq Retail, said: "The previous box office program required a lot of time to update, replicate, it was difficult to adapt it to legislative changes, we involved not only in-house, but also third-party specialists. With Set Retail, these problems are gone, primarily due to centralized management. The interface of the cash register server is clear and convenient - two people are now engaged in configuration and administration. Cash registers are also easy to work with, training a cashier takes 30 minutes. We have touch cash registers, the main interface consists of only three buttons. We quickly connected all payment systems with ready-made modules, the cash registers work stably and without failures."


The Russian IT company CSI, the developer and integrator of Set Retail, was responsible for the technological part of the implementation. Together with the Uzbek partner Soft Business Group, the companies launched a cash solution in OLMA in 2 months.


Alexander Zaitsev, Commercial Director of Xalq Retail, shared: "When choosing a new system, we saw that Set Retail is actively developing in the national market, the solution is successfully used by retail chains from the top 5 retailers in Uzbekistan. The system is very well-thought-out and really helps to speed up customer service, which helps to reduce queues. The speed of cashiers' work is always relevant - our stores have 2 cash registers and there are a lot of customers during peak hours. Also, one of the decisive factors in choosing the system was the availability of local technical support: CSI partner SBG is located in Tashkent and promptly responds to all our requests."


At the first stage, Xalq Retail plans to evaluate the functionality and quality of the system, and in the future - to connect new Set Retail tools and other CSI solutions, such as the Set Prisma cash register control system. The retailer plans to actively grow the network and introduce self-service.


Andrey Okishev, Project Manager at CSI, noted: "Set Retail is not just a cash register program, but a whole ecosystem of modules and products for automating and managing trade and business processes. They help to solve urgent business problems: speed up customer service, save costs, increase profits, and reduce losses at the cash register. We are glad that more and more retailers in Uzbekistan trust us, and we make products as useful as possible for them: we update them in advance for legislative changes, quickly adapt them to business needs, taking into account all the specifics of the local market."


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